Washington Financial Bank

Customer Testimonials

Meet Paul and Lisa Scarmazzi from Hawthorne Partners, Inc.

Washington Financial's customer first philosophy is exactly in line with Hawthorne Partners. Paul Scarmazzi Owner and President, Hawthorne Partners

Paul and Lisa Scarmazzi, visiting The Villas at Arden Mills. A lifestyle condominium community they developed and manage.

How do you excel at developing residential living communities without listening to your customers? The answer is simple; you can't.

Hawthorne Partners, Inc. develops and manages lifestyle condominium communities and has built their reputation on quality and customer service. Owned by Paul Scarmazzi and his wife Lisa, the company is proud of receiving the Guildmaster Award for exemplary quality and customer service, by Guild Quality, a national customer survey company for the building industry. The company's satisfaction rate of 96% beats the industry standard of 86% and that really matters to the Scarmazzis.

So when the Scarmazzis were looking for a bank, they felt an instant connection with Washington Financial.

"The Bank's customer first philosophy is exactly in line with that of Hawthorne Partners. We are committed to creating a way of life that our customers want,” explains the Scarmazzis. "Washington Financial treats its customers in much the same way, going beyond providing traditional banking services, providing quality service and value."

Washington Financial financed the first phase of The Villas at Arden Mills several years ago. When the economic climate changed, some other banks discontinued their financing of residential development lending.

Not so at Washington Financial. The bank recently approved the financing of the next phase of Arden Mills. This shows the bank's commitment to its core business of lending money into the communities it serves.